Customer agreements and support

Documents for your service

Advisory and managed services terms cover the agreed work, responsibilities, deliverables, fees, confidentiality, intellectual property and the end of the engagement. An engagement letter or statement of work identifies the scope and any specific provisions.

Sapere subscription terms cover the software and authorised use identified in the order, customer data, service changes, charges, suspension and exit. Any modules, usage limits, integrations and AI functions must be within the scope agreed with the customer.

The support and service level schedule identifies the service boundary, contact channels, coverage hours, priorities, response targets, availability measurement, recovery objectives and any remedies that the parties agree. Response targets are distinct from guaranteed resolution times. General website enquiries do not establish an emergency support arrangement.

A data processing agreement applies where Invenire processes personal data on a customer’s instructions. Its completed schedules identify the processing, information and people concerned, security measures, approved subprocessors, locations, transfer arrangements and return or deletion requirements. The website Privacy policy describes website enquiries; it does not replace a customer data processing agreement.

Request the applicable documents

Ask your Invenire contact or email info@invenirerisk.com. Tell us which service you are considering, or provide your existing agreement reference. Please do not send customer records or sensitive datasets with the request. We can agree an appropriate route for confidential schedules.

For security and assurance questions, see Security and trust. For an accessibility-related format request, use the email help route on our Accessibility statement.

Versions and acceptance

The agreed order or engagement must identify the documents, versions, schedules and effective date that apply. Keep the copy supplied with your agreement. A later website update does not automatically amend a signed contract; changes follow the agreed variation or renewal process.

This page summarises the document types and how to obtain them. Visiting it, requesting documents or making an enquiry does not accept a customer agreement, activate a subscription or create a service-level commitment. Our Terms of use apply to the public website.